Shipping and Returns
Shipping Your Package
Packages are usually shipped within 2 days after receipt of payment. From the shipments of your order, an email with the tracking number will be sent to you. Remember to check the condition of the package before accepting it.
Shipment of your package (pre-sales)
For all pre-sale product orders the date or the date range is indicated directly on the product sheet as well as in the confirmation e-mail, to which can be added 2 weeks delay as indicated in the GTC.
In the case of an order containing a pre-sale product mix and product in stock, the order will be shipped according to the pre-sale period.
If, for any reason, you are not satisfied with your purchase, you can return any unopened item to us and not used within 14 days of receipt.
All packaging and / or cellophane wrappings and tamper evident seals must be intact; otherwise, the item will be considered unfit for resale and will not be accepted by our Returns Department.
In order for us to process your return and refund as quickly as possible, please follow the procedure below. below
International return procedure
For returns please send us an e-mail to sav@karols. fr to inform us of your intention to return it. Your e-mail must contain your order number and a full explanation of why you returned the goods.
We will send you an e-mail with an e-mail number. Return authorization.
The goods must be in their original packaging with all seals intact and in an unused and resalable condition.
Repack the package in a strong package and make sure it is properly sealed to prevent damage during shipping. Please include your packing slip / receipt in the package.
Please pay the appropriate shipping charges and return the package to the address listed below.
Request proof of shipment (KAROLS will not be responsible for lost returns).
No underpaid returns can be delivered to us and will not be processed.
9 rue d'Athenes
Please note that KAROLS will only reimburse the cost of the products and not the original shipping costs or shipping charges (if applicable).